Consumer Awareness
Consumer Awareness: Overview
This topic covers concepts, such as Evolution of Consumer Movement, Consumer Protection Act of 1986, Consumers International, Consumer Rights, Right to Safety, Right to Choose, Right to Information, Right to Seek Redressal, Consumer Courts, Consumer Forum, Right to Represent, Duties of Well Informed Consumer, Standardisation of Products, Shortcomings of Consumer Movement & Consumer Solidarity etc.
Important Questions on Consumer Awareness
Which of the following does not fall under consumer rights?
Shyam has taken a domestic gas connection from IOC but the local agency manager insisted him to purchase a gas stove @ Rs. from them. Which of the following rights does this practice violate under Consumer Protection Act?
Direction: Match column A with column B.
| Column A | Column B |
| i. Availing details of ingredients of a product | a. Right to safety |
| ii. Agmark | b. Certification of pulses, cereals, essential oils, vegetable oils, fruits and vegetables, and semi-processed products |
| iii. District Consumer Court | c. Right to information |
| iv. Bureau of Indian Standard | d. Dealing with consumer cases |
| v. Accident due to faculty engine of Consumer's scooter | e. Global level institution of consumer welfare organisations |
| vi. Consumer international | f. Agency that develops standards for goods and services |
Direction: Which of the following has enabled the consumers the right to represent in the consumer courts?
If your friend has been crippled due to a wrong injection by the doctor, then under which right his family can ask for compensation from the hospital?
Direction: Different products have different quality certification standards. Select the two incorrect pairs.
FPO: Juice
ISI: Pressure Cooker
Agmark: Television
CE: Shoes
In case, when no one responds to the complaints about the lack of civic amenities such as bad roads or poor water and health facilities, one can seek redressal under which of the following regulations?
The UN Guidelines for Consumer Protection were adopted in which of these years?
In order to strengthen the consumer protection regime, the scope of COPRA was revamped with a completely newer version of it in . What among the following can be counted as one of its newest features?
Which of the following cannot be regarded as the shortcomings of the consumer movements in the present scenario in light of the COPRA ?
Consider the following statement:
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption to our work. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.
Who said this?
Which of the following marks is to check to assure the quality of a fortified staple product?
In order to ensure consumers' rights to a healthy environment, which of these standard marks must be sought for?
Arrange the following instances from a narrative about a girl named Jiah in the correct chronological order:
She files a case in the District Consumer Court.
She engages a professional person.
She realizes that the dealer has given her defective material.
She starts attending the court proceedings.
She goes and complains to the dealer and the Branch office, to no effect.
She is asked to produce the bill and warranty before the court.
She purchases a branded mobile device from a retail outlet.
Within a few months, the dealer was ordered by the court to replace her mobile device with a brand new one at no extra cost.
A national-level court under COPRA deals with consumer grievances cases involving claims of how much value?
Consider the following statements about the grievance redressal system under COPRA and identify the correct ones:
a. It is a two-tier system.
b. It is a quasi-judicial system.
c. It provides and ensures both the right to seek redressal and the right to represent.
d. The court at the district level is known as Consumer Protection Council.
Spot the incorrect statement about the consumer forums.
In order to seek justice under COPRA, (previously ), what specific kinds of complaints can be filed as lawsuits?
